You will notice that this blog is very short. It is funny that when I have something to gripe about I can go on for days, but when I have something praise to give it is short and to the point. The other reason I am keeping it short is that there is a young man who is very unaware of the importance of personal space. He is so close I can actually feel his breath on my neck so I want to finish up and move around until he goes to lunch. I have tactifully tried to school him about making use of all the space around him and not just confine it to the bit around my arse but he’s the nice but dim type clearly.
Well anyway, I have finally changed my bank after years of complaining and moaning about Ecobank I jumped ship and so excited. What finally tipped me over the edge was that I had 9.31 in my account, for whatever reason they took the whole lot, it felt like whatever little money I had, they were just hungry to take it.
I understand with a current account they charge for the service and they charge for owning a debit card, but they were just taking. Like it was just so random and so I decided to go to Fidelity.
All they asked for was a picture, the usual ID and start up money (minimum of 100GHS). I took out a savings account with a classic debit card, cheque book and e-banking. They explained that it would be 2GHS a month for the use of the debit card. Well, even in this economy I think I can deal with it.
I had to sign a lot of forms, but the Customer Service guy filled in most of it, the whole process took about 10 minutes and that was that.
This was Saturday, he explained that he will start the process on Monday but they will contact me once everything is sorted. It’s Wednesday and I got a message saying that my account was live and they sent my account number. Like I was expecting a week or two, these people are on point.
If they continue the way they have started, well they have got my vote.
Wow, this is the first time in a while Ghana has done something that has impressed me in a very long time.
Awesome, hope they keep it up. What kind of ID did they require. Do you have a Ghana drivers license or you use our id’s from the UK?
I have a ghana licence…they require rhat or passport or biometric voters card
Loving your posts. Does your new account have a VISA card as would be useful when you travel. They didn’t issue them in 2012.
See you soon,
Yeah they do….see ya x
Generally, bad news sells because people love to complain. So it is great to hear some good news exists. I hope you inform them of their superior customer service and tell others that is does exist, it is not a foreign imagination! 🙂